Problem

When logging into the manager portal, the following error message occurs:

Sorry, the page you're looking for isn't available.

Root Cause

This generic message can appear for several reasons, including:

• The URL or bookmark being used is incorrect or points to a page path that no longer exists.

• The page has been removed, renamed, or is temporarily unavailable.

• Your user role does not have permission to view the specific page, notifications, or templates being requested.

For example, the URL is manager.everbridge.net/logon, which is invalid and does not exist.

Solution

1. Verify and correct the login URL:

• The correct URL to use is manager.everbridge.net.

• Open the base URL (manager.everbridge.net or manager.everbridge.net/login) instead of any bookmarked deep link.

2. Check your login details and access emails:

• Ensure your email server is not blocking Everbridge system emails.

• Confirm that your username and security answer are correct.

3. Confirm that you have portal access:

• If you are still unable to access the manager portal after using the correct URL and verifying your credentials, contact your supervisor to ensure you have been properly registered for access.

• Your supervisor can send the necessary registration email to grant you portal access.

4. Contact support if the issue persists:

• If the error continues after using the correct URL and confirming your registration and role, contact Everbridge Technical Support.

• Support can confirm the correct login URL, help validate your account, and troubleshoot additional causes.