EBS: Generate a Reset Password URL Option Hangs With a Spinning Wheel if Logged in as a User With a Group Manager Role in Everbridge Suite

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Problem:

When logged in as a user with a Group Manager Role and using the Generate a reset Password URL option for a contact in Everbridge Suite (Contacts > Contact List > {click the pencil icon next to a Contact's name}), the screen hangs with a spinning wheel:


 

Root Cause:

This issue occurs when a Group Manager Role does not have any static group assigned to it, only dynamic group(s).

Solution:

This is a known issue and will be fixed in a future release.

Workaround:

Add a static group to the role. At the Account level go to Roles > Organization > {Organization name} > {Group Manager role}. Add one or more static groups under the STATIC GROUPS section and click Save.





 
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