Problem

The total number of Contacts within a shape on the Everbridge Universe map does not match the total number of Contacts in the same area on the Visual Command Center (VCC) map.

Root Cause

This is expected behavior. There are several reasons why the counts differ:

• Everbridge Suite (Universe) counts contact locations, not unique contacts. If a Contact has more than one location listed in their record, Everbridge Suite will count and list that same Contact multiple times, once for each location within the shape.

For example, if a Contact has five locations within a shape drawn on the Everbridge Universe map, exporting it will then list that same Contact a total of five times, once for each location.

• VCC counts unique contacts, not locations. VCC lists an individual Contact only once, regardless of how many location addresses are in their record.

Solution

Because VCC only lists an individual Contact once, regardless of how many locations are listed in their record, Everbridge recommends that you:

• Create a map filter on the VCC map identical to the same shape drawn in Everbridge Suite.

• In VCC, verify that the appropriate location types are selected so that you are including the same types of locations that Universe is using.

• When comparing counts, keep in mind that Universe-based counts and exports may reflect the number of locations, while VCC reflects the number of unique contacts.