Topic
How to unlock a locked Everbridge user account.
Description
A user can unlock a user account directly from the Manager Portal login page:
- From the Manager Portal login page, click on unlock your account
- Enter a username.
- Click Continue. An email will be sent to the registered email address with instructions to click on a link.
- Click on the link in the email
- Answer the security question
- Click Submit
- The user account is then unlocked
Note: If you are unable to log into your Everbridge account due to a locked account and a password that is not working, you can also follow these steps to unlock your account and reset your password:
- Click on the 'Forgot Password' link on the login page to initiate the password reset process.
- Follow the instructions provided to unlock your account and set a new password.
- Once you have completed these steps, you should be able to successfully log into your Everbridge account.
Important: Your Everbridge account may be locked after three failed login attempts. If you are unable to unlock your account using the self-service methods described above, you may need to contact an Everbridge administrator for your organization to assist you.
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