EBS: How to Unlock Your Everbridge User Account

Topic

How to unlock a locked Everbridge user account.

Description

A user can unlock a user account directly from the Manager Portal login page:

  1. From the Manager Portal login page, click on unlock your account

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  1. Enter a username.

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  1. Click Continue.  An email will be sent to the registered email address with instructions to click on a link.

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  1. Click on the link in the email

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  1. Answer the security question

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  1. Click Submit
  1. The user account is then unlocked

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