Problem:

Notifications sent to contacts in Mexico are not received.

Root Cause:

The phone numbers entered for contacts in Mexico are invalid.

Solution:

• When dialing or sending voice notifications to landlines in Mexico, a leading "1" should NOT be used before the 10-digit number.
• When dialing or sending voice notifications to mobile (cell) phone numbers in Mexico, a leading "1" should NOT be used before the 10-digit number.
• When texting or sending SMS notifications to mobile (cell) phone numbers in Mexico, a leading "1" should NOT be used before the 10-digit number.