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EBS: How Are Everbridge User Accounts Deleted And/or Disabled?

Updated
Diane McCoy
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Question

How are Everbridge User accounts deleted and/or disabled?

Answer

Deleting User accounts removes all User information from Everbridge Accounts and Organizations. User accounts can also be disabled instead, so user information is saved and the User is unable to log in.

Follow the steps to delete or disable User accounts in the respective sections below:

Delete User Accounts

Selecting Users

  1. Log in to the Manager Portal and select the appropriate Organization from the upper right-hand corner.

  2. Click on the Access tab.

  3. From the Users sub-tab, select the checkbox next to the desired user account(s).

Confirm Deletion

  1. Click the Delete button.

  2. Confirm by clicking Delete.

Disable User Accounts

Selecting Users

  1. Log in to the Manager Portal and select the appropriate Organization from the upper right-hand corner.

  2. Click on the Access tab.

  3. From the Users sub-tab, select the checkbox next to the desired user account(s).

Confirm Disabling

  1. Click on the More actions... button, and click Disable.

  2. Confirm by clicking Yes.

Considerations When Disabling or Deleting User Accounts

  • Disabling User accounts preserves account history for auditing purposes while preventing Users from logging in.

  • Be cautious when disabling accounts that may be tied to API or email ingestion configurations, as this could potentially break those setups.

  • When deleting User accounts, ensure that they are not tied to any custom integrations.

  • As an Account Administrator, you can review and delete Everbridge representative accounts that were added to assist with complex issues or custom integrations if they are no longer needed. Evaluate whether their access is still required before deletion.

SSO Users and Disabling Accounts

  • For users who have never registered in the Everbridge system and only log in using single sign-on (SSO), the 'disable' option may not be available.

  • In such cases, the only option might be to delete the user account.

  • If needed, these users can be re-added to the system later, as the 'disable' function is primarily intended for users who have previously registered.

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