EBS: Contacts Receive Notifications Where Polling Options Are Showing as Links in SMS Messages in Everbridge Suite

Problem:

Contacts receive notifications where polling options are showing as links in SMS messages in Everbridge Suite.

Root Cause:

A polling option may appear as a link in a text message due to the mobile device treating the content of the option as a URL.

In the picture below,, the mobile device has interpreted the second through fourth options as URLs because the content of the options forms valid web addresses.

Polling Options as Links

 

Solution:

To prevent a polling option, such as "no", from becoming a URL on mobile devices, insert a hyphen (-) before the "no", as shown below.

Escaping Polling Option as Link

 

NOTE: Inserting spaces before the polling option will not prevent the options from becoming URLs.

Escaped Polling Option Link

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