EBS: Contacts Receive Notifications Where Polling Options Are Showing as Links in SMS Messages in Everbridge Suite


Contacts receive notifications where polling options are showing as links in SMS messages in Everbridge Suite.

Root Cause:

A polling option may appear as a link in a text message due to the mobile device treating the content of the option as a URL.

In the picture below,, the mobile device has interpreted the second through fourth options as URLs because the content of the options forms valid web addresses.

Polling Options as Links



To prevent a polling option, such as "no", from becoming a URL on mobile devices, insert a hyphen (-) before the "no", as shown below.

Escaping Polling Option as Link


NOTE: Inserting spaces before the polling option will not prevent the options from becoming URLs.

Escaped Polling Option Link

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