Problem
Visual Command Center (VCC) Incident Operators receive the following error when viewing a critical event on the VCC Dashboard: |
Root Cause
The VCC Incident Operator role lacks either the permissions to view all incidents and/or incident templates or access to all contacts in the organization.
Solution
Check the Operator Permissions of the incident template so that operators can view the message and contacts of the template. Find the settings by following the steps below:
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Check that the VCC Incident Operator role has access to all contacts. Find the settings by following the steps below:
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Check that the VCC Operator Role has permissions to view all incidents. Find the settings by following the steps below:
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