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EBS: Links in SMS Messages Do Not Work on Non-Smartphones in Everbridge Suite
October 12, 2023 22:47
Links in SMS messages do not work on non-smartphones.
Non-smartphones do not support using links in SMS messages generated by the SmartPath Single SMS functionality. See knowledge base article
000063163 - EBS: Everbridge SmartPath: Single SMS for more information. Workaround:
It is recommended that SMS messaging be kept short enough where a URL is not required. It is also recommended to use multi-modal delivery for notifications so that recipients are at a greater chance to receive the full message.
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Certificates, Contact Uploads, Notifications, Opt-Out, Password Reset, Single Sign-On (SSO), SMS, Troubleshooting