Topic:

How to back-up organizational user data in Everbridge Suite.

Description:

Everbridge recommends backing up users on a monthly basis. Maintaining this habit provides better opportunity for restoring users in the event they are deleted prematurely.

Follow the steps below to download a .CSV file containing current user data in an organization:

1. Log in to the Everbridge Manager Portal and select your organization
2. Select Settings > Access > Users
3. Select the checkbox at the top of the list to select all users
4. Click the Download button

For steps on downloading user role information, please see knowledge base article EBS: How to Download a Report That Shows What Users Are Assigned to Which Roles in an Everbridge Suite Organization.