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EBS: Is There a Way to Hide “Noreply@everbridge.com” When Sending Email Notifications to Contacts From Everbridge Suite?

Updated
Terry Branoff
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Question

Is there a way to hide "noreply@everbridge.com" when sending email Notifications to contacts from Everbridge Suite?

Answer

No. However it can be changed with the Reply-to E-mail feature.

When email Notifications are sent to contacts, "noreply@everbridge.com" is the system default Reply-to E-mail option. Change the option with the following steps below:

  1. Log in to the Manager Portal and select the desired Organization from the upper right-hand corner.
  2. Navigate to Settings > Notifications > Sender Information.
  3. Enter a Reply-to E-mail address and click Add.
  4. Select the radio button next to the added option to set it as the new default.
    Reply-To Email.png

Note: For 1-way plain text email notifications, it is not possible to exclude the URL from the 'From' field. This is a standard feature of the system and cannot be altered.

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