EBS: How to Download a Report That Shows What Users Are Assigned to Which Roles in an Everbridge Suite Organization


How to download a report that shows what users are assigned to which roles in an Everbridge Suite Organization.


Only an Account Administrator or an Organization Administrator with access to User and Role Management can download role information as a CSV file. Follow the steps below to download role information:

  1. Log in to the Everbridge Manager Portal and select your Organization
  2. Select Settings > Access > Roles
  3. Click the three-dot menu button, and then Download
    Download Organization Roles.png

The downloaded report might show a role that has multiple users assigned to it as having only one assigned user. The image below is the downloaded role information for the Organization pictured above.

Downloaded Role Report

Notice that Video SSO is the only user showing in the report, even though there are two more assigned users (John Smith and Jane Smith).

To show all of the assigned users, highlight the cell (D2 in the example), and deselect Wrap Text from the menu bar.

NOTE: Deselecting Wrap Text will also show all of the assigned groups for a role (Column M in the report).

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