EBS: Notification Template Visibility Between Roles in Everbridge Suite

Topic:

This article demonstrates notification template visibility between roles in Everbridge Suite.

Description:

Roles have access to notification and message templates based upon a few different factors. The following explains how different roles have access to templates:

Role

Template Creation

Template Access

Account/Organization Administrator

Yes

These roles have access to not only create templates, but to see and use any other template created by any other role. The Organization Administrator has access to all templates in any organization it has access to, and the Account Administrator has access to all templates in all organizations in its account. Templates created by these roles will only be visible to them, unless they are assigned to the Mass Notification Operator role.

Mass Notification Operator

No

This role has notification templates assigned to it by an Account or Organization Administrator. It can not create notification or message templates. For steps on assigning this role templates, see the following Knowledge Base Article: 000005322 - How to Define Which Notification Templates the Mass Notification Operator Role is Allowed to Access in Everbridge Suite.

Group Manager

Yes

This role creates the notification and message templates it will have access to. If an organization has more than one Group Manager role created, then that Group Manager role will only see templates created by that specific role. See the example below for illustration.

Dispatcher

Yes

This role's template access functions the same as the Group Manager role.

Data Manager

No

This role does not use templates.

Video:

Organization Template Access Examples:

Role

Templates Created

Access

Account/Organization Administrator

  • Company-wide Notification
  • Administrator Notification
  • High Priority Alert
  • All Clear Notification
  • Company-wide Notification
  • Administrator Notification
  • High Priority Alert
  • All Clear Notification
  • Morning Alert
  • Afternoon Alert
  • Night Alert
  • Monthly Test
  • Bi-weekly Test
  • All Hands Notification
  • Shift Fulfillment Request
  • Shift Request Filled

Mass Notification Operator

N/A

  • High Priority Alert

Group Manager A

  • Morning Alert
  • Afternoon Alert
  • Night Alert
  • Morning Alert
  • Afternoon Alert
  • Night Alert

Group Manager B

  • Monthly Test
  • Monthly Test

Group Manager C

  • Bi-weekly Test
  • All Hands Notification
  • Bi-weekly Test
  • All Hands Notification

Dispatcher

  • Shift Fulfillment Request
  • Shift Request Filled
  • Shift Fulfillment Request
  • Shift Request Filled

Data Manager

N/A

N/A

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