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VCC: Why Don't Alerts Appear on the Visual Command Center (VCC) Map When Contacts Check in Using the Everbridge Mobile App (EMA)

Updated
2026-02-26 14:43:28 UTC
Terry Branoff
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Question

Why don't contacts appear dynamically on the VCC (Visual Command Center) map when contacts check in using the Everbridge Mobile App / Everbridge 360 mobile app?

Answer

Contacts will not appear or update dynamically on the VCC map in all situations, even if location services and auto check-in are enabled in the Everbridge Mobile App / Everbridge 360 app.

To see a contact's most recent check-in on the VCC map, you typically need to refresh the VCC map after the contact performs a check-in in the mobile app. Contacts are alertable once the data from a check-in is pushed to VCC through the Everbridge Mobile App / Everbridge 360 app.

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