Mobile: Users Receive a 'No Permission' Error When Sending New Notifications Using the Everbridge ManageBridge App

Problem:

Users receive the following permission error when sending new notifications using the Everbridge ManageBridge app:

No Permission
 

No Permission Error

Root Cause:

The user's default role does not have access to send notifications.

    Solution:

    ManageBridge Menu

    Switching to a role that has access to sending notifications will resolve this permissions issue. To switch between roles in the ManageBridge app, follow the steps below:

    1. Tap the menu icon in the upper left-hand corner.
    2. Tap Switch Organization.
    Roles in ManageBridge
    1. Tap on a role with access to send notifications.
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