Topic:
How to assign one or more roles to users in Everbridge Suite.
Description:
Starting with the March 15, 2023 release, users must have at least one role assigned to them. This means:
- if you add a new user and do not assign that user a role, you will get an error message and be unable to save that user
- If you edit an existing user that has no role, and you do not assign that user a role, you will be unable to save any changes made to that user record
The requirement is that a user have at least one role assigned to them. Please note users can have multiple roles in an organization or across organizations within an Everbridge Account.
Account Level: To assign a role or roles to a user at the account level, follow the steps listed below:
- Log in to the Manager Portal as an account administrator.
- Select Users from the top menu bar.
- Select Users from the drop-down menu.
- Click on the pencil icon next to the appropriate user.
- In the Role information pane, select the following from the drop-down menu, starting from the left:
- Role level: Organization Level
- Organization name
- Role Type
- Click +New Role.
- Click the Default radio button next to the desired default role for the user
- Click Save.
- Warning: If you add a new user
- Repeat steps 5, 6 and 8 to add more roles for a user, if applicable.
- Select the Default radio button for the default role the user logs in as.
- Click the trash icon next to roles to delete them.
- Click Save.
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Organization Level: To assign a role or roles to a user at the organization level, follow the steps below:
- Log in to the manager portal and select the appropriate organization from the drop-down menu in the upper right-hand corner.
- Select Access from the top menu bar.
- Select Users from the drop-down menu.
- Click on the pencil icon next to the appropriate user.
- In the Role information pane, select the following from the drop-down menu, starting from the left:
- Role level: Account Level
- Role Type
- Click +New Role.
- Click the Default radio button next to the desired default role for the user
- Click Save.
- Repeat steps 6, 7 and 9 to add more roles for a user, if applicable.
- Select the Default radio button for the default role the user logs in as.
- Click the trash icon next to roles to delete them.
- Click Save.
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