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EBS: No Results Are Shown When Searching for Contacts by Address in the Everbridge Universe
October 17, 2023 23:40
No results are shown when searching for contacts by address in the Everbridge Universe.
Everbridge uses Bing to look up the latitude and longitude (geocode) of the address, which is required for selecting contacts via the Universe map.
No results means that Bing does not have the address geocoded.
Look up the address using a different map provider and search Everbridge using the geocode directly with the steps below:
Enter the address into the
Location field of the Load Location box. Copy any pair of
Latitude and Longitude values from the Map Coordinates box. Paste the values into the Everbridge Universe map search, separated by a comma. Using the example to the right, enter the following as an address into Everbridge:
N 34° 9' 12.6785", W 118° 15' 16.1064"
Enter the address into the search bar.
From the map view, right click on the selected location, then click
Copy the latitude and longitude values displayed in the upper-left of the page.
Paste the values into the Everbridge Universe map search as shown. Using the example to the right, enter the following as an address into Everbridge:
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