EBS: No Results Are Shown When Searching for Contacts by Address in the Everbridge Universe

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Problem:

No results are shown when searching for contacts by address in the Everbridge Universe.

Root Cause:

Change mapEverbridge uses Bing to look up the latitude and longitude (geocode) of the address, which is required for selecting contacts via the Universe map.

No results means that Bing does not have the address geocoded.

Workaround:

Look up the address using a different map provider and search Everbridge using the geocode directly with the steps below:

Steps Image

Using findlatitudeandlongitude.com:

  1. Enter the address into the Location field of the Load Location box.
  2. Copy any pair of Latitude and Longitude values from the Map Coordinates box.
  3. Paste the values into the Everbridge Universe map search, separated by a comma.  Using the example to the right, enter the following as an address into Everbridge: N 34° 9' 12.6785", W 118° 15' 16.1064"
FindLatitudeAndLongitude.com

Using google.com/maps:

  1. Enter the address into the search bar.
  2. From the map view, right click on the selected location, then click What's here?
  3. Copy the latitude and longitude values displayed in the upper-left of the page.
  4. Paste the values into the Everbridge Universe map search as shown. Using the example to the right, enter the following as an address into Everbridge: 34.153779, -118.254495
Google Maps
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