Problem

The following error occurs when attempting to log in to the ManageBridge app:

Your login attempt was not successful. Please try again

Root Cause

Login issues with ManageBridge are often caused by a password being entered incorrectly, the incorrect environment being selected, or Multi-Factor Authentication (MFA) requirements not being met. Since the October 2025 release, the ManageBridge mobile app can require MFA if enabled, which was previously only applied to the Manager Portal.

Solution

Usernames and passwords are case sensitive, and mobile devices might auto-capitalize the first letter in either text entry field.

Touch ID can be enabled for ManageBridge on mobile devices, which uses a fingerprint to log users in to the app. For steps on enabling Touch ID, see MobileHelp: How to Enable Touch ID for the ManageBridge App on a Mobile Device.

Ensure the correct environment has been selected when logging in to ManageBridge app.

For .Net accounts, ensure to select manager.everbridge.net, while for .EU accounts, make sure to choose manager.everbridge.eu upon logging in.

If you can access Everbridge on your computer but not through the ManageBridge mobile app, you may need to set up MFA on your mobile device:

1. Have your Organization or Account Administrator reset your MFA settings

2. Set up MFA on your mobile device by configuring biometrics like Face ID or Fingerprint during initial login