Problem

Incidents launched from an Alert in Visual Command Center (VCC) using the variable VCC!: Add EB Contacts in Area are not notifying all contacts in the affected area.

Root Cause

The VCC!: Add EB Contacts in Area Incident variable is configured incorrectly.

Solution

1. First, check the template permissions in the Manager Portal to ensure that the operator has permission to Edit the appropriate Incident template.
   

2. Ensure that the VCC!: Add EB Contacts in Area Incident variable is Single Selection with a True and False option.
   

3. If contacts still do not appear to be notified, verify whether the Incident was actually created and sent from VCC/Everbridge for the event:

   • Have your account administrator or Everbridge Technical Support review the VCC Incident records and Incident creation logs.
   • Confirm that an Incident exists for the event and review the list of contacts that the Incident was sent to, to validate who was targeted for notification.