VCC: Incidents Launched From an Alert in Visual Command Center (VCC) Using the Variable "VCC!: Add EB Contacts in Area" Are Not Notifying All Contacts in the Affected Area

Problem:

 Incidents launched from an alert in Visual Command Center (VCC) using the variable VCC!: Add EB Contacts in Area are not notifying all contacts in the affected area.

Root Cause:

The VCC!: Add EB Contacts in Area variable is configured incorrectly.

Solution:

Operator Permissions
  1. First, check the template permissions in the Manager Portal to ensure the operator has permissions to Edit the appropriate incident template.
Incident Variables
  1. Ensure that the VCC!: Add EB Contacts in Area incident variable is Single Selection with a True and False option.



 
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