Contract Tracing: Can Contact Data From Self-Reporters Who Are Anonymous Be Retrieved?

Environment:

Apple iOS
Google Android

Question:

Can I retrieve contact data from Self-Reporters who are Anonymous?

Answer:

No, Everbridge Support cannot deanonymize data from Self-Reporters once the organization has configured the system to support anonymous mode. If contact data is necessary for Self-Reporters, the platform should be configured in non-anonymous mode. For information on how to configure/de-configure self-reporting anonymous mode, please see Knowledge Base Article 000049646 - Contact Tracing: How Can Users Self Report Anonymously When Using Contact Tracing?

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