VCC: Incident Notification Is Missing Variable Information on a Notification Sent from Visual Command Center (VCC)

Problem:

 Incident notification is missing variable information on a notification sent from Visual Command Center (VCC).

Root Cause:

Data aggregation can take a significant amount of time when processing large datasets. VCC will process and send an incident communication rather than delay a notification. 

The following VCC variables could be impacted:

  • VCC: Nearest Asset
  • VCC: Nearest Asset Distance
  • VCC: Nearest Asset List
  • VCC!: Attach Report
Example of an incident communications sent with missing variable information:

Solution:

Refresh the screen until the variable information shows up.

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