Problem:

 Incident notification is missing variable information on a notification sent from Visual Command Center (VCC).

Root Cause:

Data aggregation can take a significant amount of time when processing large datasets. VCC will process and send an incident communication rather than delay a notification. 

The following VCC variables could be impacted:

• VCC: Nearest Asset
• VCC: Nearest Asset Distance
• VCC: Nearest Asset List
• VCC!: Attach Report

Example of an incident communications sent with missing variable information:

Solution:

Refresh the screen until the variable information shows up.