Problem

The Global Intelligence Operations Center (GIOC) feed for Visual Command Center (VCC) is missing.

Root Cause

The Everbridge Advisories and Everbridge Global Highlights feeds replaced the GIOC feed.

Solution

Everbridge recommends that those used GIOC data as their primary risk event source, review their alert configuration and consider migrating the alert settings from Everbridge Risk Events to the other feeds.

Configuring the Everbridge Feeds

Follow the steps below to set the alerting settings for the Everbridge feeds:

1. Log in to Visual Command Center SaaS.
2. Click the menu icon from the upper right-hand side of the page.
3. Scroll down and click Admin Console.
4. The page will open the Admin Console, then click Data.
5. Under the My Data tab, select Everbridge Risk Events.
6. Select Everbridge Advisories.
7. Click Save

Repeat steps 7-9 for Everbridge Global Highlights.

Enabling the Everbridge Feeds

1. Select one of the Everbridge feeds.
2. Click Feed Settings in the upper right-hand corner of the Manage Data page.
3. Toggle the feed to Enabled. Optionally, select which user roles may see the feed.
4. Drag the Everbridge feeds on the left in the order in which they should appear in the feed control.
5. Choose Save.

Everbridge recommends monitoring the volume and relevance of the alerts received for these events for several days. Depending on the needs of an Organization, adjustments may need to be made to the impact radius or the severity threshold for some event categories.