Topic
Mobile Device Management (MDM) for the Everbridge 360™ App and the Everbridge Mobile App (EMA).
Description
Mobile Device Management —usually abbreviated MDM— allows mobile devices to be configured and controlled from a central location. Typically, it is used by enterprise-level organizations to impose minimum security standards, provide organization recommended apps, assist users in configuration, and protect company data on both organization-provided and BYOD devices.
The Everbridge 360™ App and the Everbridge Mobile App include support for configuration via MDM systems that support the AppConfig standard. This includes some custom configuration ability for the apps themselves as well as functionality provided natively by the MDM systems.
NOTE: MDM support is an ongoing effort and additional configuration settings will likely become available over time.
Disclaimer: Each MDM system works differently, and details can be found in the documentation of your specific MDM system.
Configuration Settings
Everbridge 360™ App
| MDM Key | Description | Possible Values |
| orgCode | Configures the Organization Code the app will use to log in. This should match the Organization Code configures in Everbridge Suite Organization Settings. | |
| username | Automatic log in. | |
| password | Automatic log in. | |
| duressCode | Configures the code the app/device user will enter if they are forced to deactivate a Safe Corridor while under duress from a bad actor. This sends a duress signal instead of normal deactivation. | 4 digits |
| safetyConnectionPhoneNumber | Configures the phone number that will be used as the callback phone number for Safety Connection. | |
| safetyConnectionCountryCode | Configures the Country Code that will be used in the callback phone number for Safety Connection. | |
| locationTrackingOn | Enables Location Tracking features of the app. Still requires the device permissions for location. | true/false |
| locationTrackingOn.Enforced | Forces the location tracking features to be enabled. Disables the app user ability to turn it off. | true/false |
| isSSO | Configures if the app should use SSO to log in instead of username and password. | true/false |
| forceStartInTray | Start app in system tray (desktop apps). | true/false |
Everbridge Mobile App (EMA)
All EMA settings begin with EMA_ (“EMA” and an underscore) and must be specified exactly. (i.e. upper/lowercase). Any setting not included in a configuration will have a specified default (unless provided by another configuration sent to the same device).
The following settings called out in this knowledge article are only available for iOS:
- Allow Copy Setting
- Allow Paste Setting
- Allow Notification Attachments Setting
The following setting called out in this knowledge article is available on both iOS and Android:
- Org Search Term
Allow Copy Setting
| Name | Values | Default |
|---|---|---|
| EMA_AllowCopy | "true" or "false" | true |
If set to false, the copy (and cut) command will be disabled in several locations in the application. This prevents the copying of notification message content and will be expanded to disable copying in more locations over the next few versions of EMA. To request a control that should honor this setting, contact Everbridge Technical Support or an Everbridge Account Manager.
Alternatively, setting this value to true will not enable additional copy/paste operations. For privacy reasons, many parts of EMA do not allow copy and/or paste, regardless of the value of this configuration.
This setting is used only on iOS. On Android, use the MDM provider’s built-in policies to disable copy and paste globally.
Allow Paste Setting
| Name | Values | Default |
|---|---|---|
| EMA_AllowPaste | "true" or "false" | true |
If set to false, the paste command will be disabled in various locations in the application. To request a control that should honor this setting, contact Everbridge Technical Support or an Everbridge Account Manager.
Alternatively, setting this value to true will not enable additional copy/paste operations. For privacy reasons, many parts of EMA do not allow copy and/or paste, regardless of the value of this configuration.
This setting is used only on iOS. On Android, use your MDM provider’s built-in policies to disable copy and paste globally.
Allow Notification Attachments Setting
| Name | Values | Default |
|---|---|---|
| EMA_AllowNotificationAttachments | "true" or "false" | true |
If set to false, notification attachments will not be available to the contact within the received messages list.
Org Search Term
Organization search term can be pre-populated with the expected value through Mobile Device Management (MDM) systems such as Intune, MobileIron, etc. The search term must be configured under the key EMA_Org_Search_String in the App Configuration Policy of the MDM setup. See ManageBridge and Everbridge Mobile App (EMA): August 2022 Release Notes.
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