Contact Tracing: On Apple iOS Devices That Have Two Mobile Apps for Contact Tracing (EVBG App iOS and EVBG CT iOS), Does It Matter From Which App the Symptom Checker or Other Custom Buttons Are Used?

Environment:

Apple iOS

Question:

On Apple iOS devices that have two Mobile Apps for Contact Tracing (EVBG App iOS and EVBG CT iOS), does it matter from which app the Symptom Checker or other custom buttons are used?

Answer:

Yes. If push notifications are being leveraged for standard or polling notifications,always use the EVBG App iOS Mobile App. The new standalone EVBG CT iOS for Proximity-based contact tracing does not support any push notification capability. This is true for the Symptom Checker button or any other custom button. Use the existing EVBG App iOS if a push notification is required. Otherwise, the standalone EVBG CT iOS will meet all Return to Work use cases.

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