Question

Why are Everbridge Risk Events shown as closed in Visual Command Center (VCC) when they are known ongoing events?

Answer

Everbridge Risk Events that are created with no explicit end date will automatically close after 24 hours if no updates are received from the RIMC. This behavior is by design so that the Risk Events feed is not inundated with Everbridge Risk Events. However, if an update is received after the 24-hour expiration period, the Everbridge Risk Event will reopen and be marked with a status of "updated".