Topic
How to acknowledge multiple alerts in Visual Command Center (VCC).
Description
Multiple alerts can be acknowledged with the steps below:
- Log in to Visual Command Center.
- With the Alerts feed on, hold the Ctrl key and click on each alert desired to acknowledge. If using a MAC, hold the Command key.
- Once all the desired alerts are highlighted, click on the Acknowledge icon. The resulting selected Alerts are displayed in the items panel.
- Select a Disposition from the drop-down menu.
- Enter Additional Information (Optional).
- Click Acknowledge Alert.
The alerts will no longer appear in the Alerts panel but can be viewed from the Acknowledge Alerts feed from the Context panel.
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This is very helpful. Can we do the same thing to create an incident and send a message to our employees across multiple alerts?