EBS: How to Unlock User Accounts in Everbridge Suite

Topic:

How to unlock user accounts in Everbridge Suite.

Video:

Written:

There are two ways for administrators to unlock user accounts:

  1. Log in to the Everbridge Manager Portal
  2. Select Users

Note: A padlock icon appears next to the first name of locked user accounts.

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Option 1

  1. Select the checkbox next to the locked user account
  2.  Select Enable from the More Actions drop-down menu. 

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Option 2

  1. Select the pencil icon next to the locked user account
  2.  Select Unlock Account
  3. Confirm Unlock Account

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