Problem

Visual Command Center (VCC) Alerts auto-launch Incidents even though the "Contact" Alert settings are disabled in the Admin Console.

Root Cause

Risk Events that occur while the "Contact" Alert settings for "This Data Type is alertable" are selected will continue to auto-launch Incidents even after deselecting the checkbox. The "Contact" data type will follow the Risk Event throughout its life cycle until completion.

Solution

By deselecting 'This Data Type is alertable', any new Risk Events are prevented from creating new Alerts and auto-launching Incidents.

Workaround

Acknowledge Alerts by right-clicking on the Alert and selecting Acknowledge to remove them from the map.