VCC: Visual Command Center (VCC) Alerts Are Auto-Launching Incidents Even Though the “Contacts” Alert Settings Are Disabled in the Admin Console


Visual Command Center (VCC) alerts are auto-launching incidents even though the "Contact" alert settings are disabled in the Admin Console.

Root Cause:

Risk events that occur while the "Contact" alert settings for "This Data Type is alertable" is selected, will continue to auto-launch incidents even after deselecting the check box. The "Contact" data type will follow the risk event throughout its life cycle until it is completed.


By deselecting 'This Data Type is alertable', any new risk events are prevented from creating new alerts and auto-launching incidents.

Alert Settings


Acknowledge alerts by right-clicking on the alert and selecting Acknowledge to remove them from the map.

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.