Problem:

A user is encountering the following errors when logging into Everbridge Control Center (CNL):
 

Root Cause:

The user has attempted to log in to CNL three or more times with the incorrect password. Once three incorrect attempts have been made, the account is locked.

Solution:

To unlock a locked account in the database, please follow these steps. All queries must be run against the Pacific database using SQL Management Studio. 

1. Find the user ID from the Ipsc.[User] table using the query:

2. Copy the value from the ID column. In the above example, the ID of the user whose account is locked out is'27A23AC5-326B-ED11-ABC6-747827CB57AD'
3. Unlock the account by executing the following query. (Change ID and UserID in the two queries to use the ID you copied in step 2.)