VCC: 401 Error 'You are not authenticated to view this page' Launching the Everbridge Resilience Insights Application (aka CEM Analytics)

Problem:

When launching the Analytics application from the Administrator tab within Visual Command Center (VCC), you receive the following 401 error message:

You are not authenticated to view this page.

 
User-added image
User-added image

Root Cause:

Your web browser settings are preventing access.

Solution:

  • Enable third-party cookies in your web browser.
  • Set allow JavaScript within your web browser.

You may need to work with your IT team to make changes to your web browser settings.

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