Problem

The Admin Console does not load properly in Visual Command Center (VCC).

Root Cause

Browser cache affects the loading of VCC page data.

Solution

1. Log out of VCC.
2. Clear your browser's cookies and cache.
3. Exit out of the browser completely.
4. Open a new browser window and log in to VCC.
5. The Admin Console should load as intended.

If you are still experiencing difficulties after applying this solution, please contact Everbridge Support.