Problem:

Viewing travelers on the Visual Command Center (VCC) map generates the following error code:

                          Error# 500-
 

Root Cause:

Caching issues in the browser.

Solution:

1. Log out of VCC completely.
2. Clear your browser's cookies and cache and then exit out of your browser completely.
3. Open a new browser window and log back in to VCC.
4. Viewing travelers on the map should now function as intended.

If you are still experiencing difficulties after applying this solution, please contact Everbridge Support.