VCC: When Viewing a Contact on the Map in Visual Command Center (VCC), the Zip Code Does Not Show in the Contact Details

Problem:

When looking at a contact on the map in VCC, the zip code does not show in the contact details.

Root cause:

When contacts are added without a complete address and are not geo-coded, the zip code will not display on the map in VCC.

Solution:

Add a complete address to your contacts when updating or uploading them to the Manager Portal. Be sure their locations are geo-coded. Please reference the following Knowledge Base Article 000003343 - How Are Contact Locations Geo-Coded in Everbridge Suite for more information and instructions on how to complete this.

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