Mobile: Users Are Unable to See Notification Templates in the Managebridge App, but Can See Them in the Manager Portal


Users are unable to see notification templates in the ManageBridge app, but can see them in the Manager Portal.

Root Cause:

No contacts are selected for the notification template.


Ensure that all notification templates are selecting contacts. To select contacts for existing notification templates, follow the steps below:

  1. Log in to the Manager Portal and select the desired organization from the upper right-hand corner.
  2. Click on the Notifications tab.
  3. Click on the Notification Templates sub-tab.
  4. Click on the pencil icon next to the desired notification template.
  5. Scroll down to the Contacts section and select contacts:
    1. Select individuals, groups, rules, or by using the map.
  6. Scroll to the bottom of the page and click Save.

The notification template will now appear in the ManageBridge app.

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