Problem

The number of total incidents between Visual Command Center (VCC) and the Manager Portal do not match.

Root Cause

Role permissions might not allow access to all contacts and incident templates used.

Solution

Ensure the VCC Incident Operator has:

• The correct level of permissions level of permissions to incidents. See knowledge article EBS: Assigning Incident or Scenario Templates to Users With the Incident Operator Role in Everbridge Suite for more information.

• Access to contacts in the Manager Portal. See knowledge article EBS: Assigning Users Access to Specific Groups in Everbridge Suite for instructions on how to view and edit access.