Problem:
Launching an Incident: The following error is generated after selecting the template when launching an incident from a Mobile Safety SOS alert.
Failed to retrieve template details
or
Launching a Critical Event: The following error is generated after selecting the template when launching a critical event from a Mobile Safety SOS alert.
A server error has occurred. Please try again later.
Note: Another symptom of this issue is that the same template for a different alert may work.
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