Question:

Who should you contact if a Dataminr risk event is in the wrong GEO location on the Visual Command Center (VCC) map?

Answer:

If the risk event is in the wrong GEO location in both Dataminr and Visual Command Center, reach out to Dataminr support at support@dataminr.com. It will be up to Dataminr to review and correct the GEO location for a risk event that has an incorrect location.

If the risk event GEO location is correct in Dataminr with an incorrect GEO location in Visual Command Center, please contact Everbridge Technical Support and reference this Knowledge Base Article article.