Everbridge 360™: September 2023 Release Notes

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 Introducing: Everbridge 360™
Everbridge 360™ Interface

Our refreshed and optimized Manager Portal interface, Everbridge 360™, streamlines the Notification and Incident modules to create the new Communications experience while merging the Manager Portal and Visual Command Center into a single pane of glass. It retains all functionality while providing:

  • Workflows that simplify the Communications process and make tasks easier to complete. 
  • Event categories - either Everbridge's defaults or custom categories. 
  • New features to communicate faster and reduce the opportunity for human error. 
  • Enhancements to facilitate easier onboarding and improved overall usability.

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This interface is free for all users and needs to first be enabled by an Administrator under Settings > Organization > Everbridge 360 > Default Settings. Once that's been done, every user within that Organization will be able to use the Everbridge 360 toggle found at the top of the page. It can be enabled or disabled by the user at any time.
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Release Date: September 25
Documentation:
Everbridge 360™ User Guide

Everbridge 360™ Mobile App

The new Everbridge 360™ Mobile App aims to eventually replace the current Everbridge Mobile App while offering a fresh new interface and simplified adoption. The launch version supports Mass Notification, as well as some Safety Connection and Travel Risk Management features.  
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The app is free for all customers and can be downloaded from the Apple App Store and Google Play Store. An Administrator must first set a unique Organization Code in Settings > Organization > Everbridge Mobile App > Organization Code. This code will be used by contacts to search for their Organization in-app. 

Release Date: September 25
Documentation:
Everbridge 360™ Mobile and Desktop Apps Guide

Everbridge 360™ Desktop App

The new Everbridge 360™ Desktop App includes the same functionality as its sister mobile app but is optimized for Windows and macOS devices. 
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It also introduces the new Desktop Takeover feature, which sends a Critical Alert to the users that cover their entire screen when a Communication is designated as an Imminent Threat to Life. High-priority alerts will trigger a pop-up message but won't initiate a Desktop Takeover. 
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The desktop app is free to all customers and can be downloaded from the Apple App Store or Microsoft Store. Like the Everbridge 360™ Mobile App, an Administrator will first need to set an Organization Code. 

Release Date: September 25
Documentation:
Everbridge 360™ Mobile and Desktop Apps Guide

Public Safety by Everbridge

The new Public Safety by Everbridge App aims to eventually replace the current Everbridge Mobile App for public contacts and residents. It allows users to subscribe to their local Public Safety organizations (fire departments, law enforcement, etc.) to receive important updates without needing to be associated with an Organization within Everbridge.

With that said, current Everbridge users can still connect with their Organizations to receive updates, as well. 
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The new fit-for-purpose app makes it easier for contacts and residents to adopt, enabling you to contact them with the robust Mobile Push delivery method. 

The app is free of charge and won't change any preexisting settings. 

Release Date: September 25
Documentation: 
Public Safety by Everbridge User Guide

Organization Code

Administrators can now configure a unique Organization Code in Settings > Organization > Everbridge Mobile App > Organization Code. This code will be used by contacts to search for their Organization in-app.
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This feature comes at no additional cost and won't affect any preexisting settings. Note that this must be configured in order for an Organization to utilize the Everbridge 360™ Mobile and Desktop Apps. 

Release Date: September 25
Documentation:
Everbridge 360™ Mobile and Desktop Apps Guide

Known Issues in this Release

We are still working on adding many of the features currently available in the Everbridge Mobile App to the new Everbridge 360™ Mobile App. Please note that the following are not yet available in the Everbridge 360™ Mobile App:

  • Remote Wipe/Logout 
  • Quick Registration
  • Landscape view (especially on tablets)
  • Custom Form type Safety Connection buttons
  • Safety Connection Auto Check-in
  • Safe Corridor
  • Secure Chat
  • Crisis Management Features
  • Scheduling Features
  • Private Incident Zones (Location-based Communications)
  • Support for logging into multiple organizations at a time
Everbridge 360 on EBU YouTube Channel

Name

Description

Duration

Introduction to Everbridge 360™

Introducing Everbridge 360™: Your gateway to enhanced enterprise resilience. Explore its core features, from proactive responses to optimized navigation. 3:19

UI and Navigation | Everbridge 360™

Experience the Everbridge 360™ platform with enhanced UI & Navigation. 2:43

Event Types | Everbridge 360™

Learn the significance of event types in Everbridge 360™ for streamlined communication, their structure, and customization options.

3:38

Communication Workflow | Everbridge 360™

Dive into Everbridge 360™ enhanced Communications workflow and respond swiftly to emergencies with automated and ad-hoc messaging.

9:29

 

Copyright © 2023. Everbridge, Inc. All rights are reserved. Everbridge, Nixle, IT Alerting, Community Engagement, Smart Orchestration, and Visual Command Center are trademarks of Everbridge, Inc. All other registered or unregistered trademarks and service marks are property of their respective companies and should be treated as such.

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