Everbridge CEM Suite: December 2022 Release Notes

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What's New in Mass Notification Platform

All features listed in this section are accessible in all products unless otherwise noted for a feature.

Dashboard Auto-Refresh Counter

A counter has been added to the Dashboard auto-refresh feature, allowing the user to see exactly how long until the next refresh occurs (in 120-second intervals). 

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This feature is free for all users and won't affect any preexisting settings. 

Release Date: December 14th

Related Documentation: The Main Dashboard

New Notification Language: Hebrew

Notifications can now be sent to Contacts in Hebrew, allowing recipients to take specific action and respond in their native or preferred language. 

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This enhancement comes at no additional cost and won't affect preexisting configurations. 

Release Date: December 14th

Related Documentation: Supported Languages in Everbridge Suite

New Google Auto-Translate Language: Ukrainian

Google Auto-Translate now supports Ukrainian, making it easier for native or preferred speakers to understand the scenarios they receive. 

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This enhancement comes at no additional cost. To configure, users must first create a corresponding scenario. Refer to the documentation below for configuration steps. 

Release Date: December 14th

Related Documentation: Organization Administrator GuideSupported Languages in Everbridge Suite

What's New in Travel Protector

Create Booking Alerts by Countries

Travel Managers can now configure a set of rules to alert when travelers book a trip to specific countries.​ Rules can be defined either by Country Risk Ratings or by specified countries.​

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This feature is available to Travel Protector customers at no additional cost and won't affect preexisting Booking Alerts settings. 

Release Date: December 14th

Related Documentation: Travel Protector User Guide

Configure Booking Alerts to Automatically Close Incidents

When configuring Booking Alerts, you can specify, per Booking Alert, whether the Incidents should automatically close after a successful launch. If multiple Incidents were sent for a single Booking Alert, the configuration applies to all Incidents

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This feature is available to all Travel Protector customers at no additional cost. Existing Booking Alerts will need to be edited to specify to close the incidents.

Release Date: December 14th

Related Documentation: Travel Protector User Guide

Configure Pre-Trip Country Reports to Automatically Close Incidents

When configuring Pre-Trip Country Reports, you will now be able to specify, per country, whether the pre-trip advisory Incidents should automatically close after a successful launch.

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This feature is available to all Travel Protector customers at no additional cost. By default, all Incidents will be automatically closed after a successful launch.

Release Date: December 14th

Related Documentation: Travel Protector User Guide

Customizable Full-Trip Country Report Content

Organization and Incident Administrators can now fully replace any country's Everbridge RIMC background intelligence data. The default Everbridge header and footer can also be hidden, now. A link to this content will be included in the message sent to the traveler. 

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This enhancement is free for all Travel Protector customers and won't affect any preexisting settings. 

Release Date: December 14th

Related Documentation: Travel Protector User Guide

Traveler Information Included in Pre-Trip Country Report Messages

See traveler information in the default message added to the pre-trip country report custom message.​ The default message now includes:​

  • Country name and Risk Rating​

  • Link to the Pre-Trip Country Report​

  • PNR number​

  • Traveler name​

  • Different messages for RTF and non-RTF format.​

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This will be available to all Travel Protector customers at no additional cost. It won't affect any preexisting settings. 

Release Date: December 14th

Related Documentation: Travel Protector User Guide

Download Itinerary Details

Organization and Incident Administrators can retrieve the details of a specific Itinerary from the Travel Itinerary Audit page in .json format. Details include the Payload received from the Travel Data Feed, Itineraries REST API, or Itinerary Importer. This is helpful for instances where an Itinerary is ingested and data doesn't t look right - you can now troubleshoot by looking at the information sent to Everbridge Suite to create the Itinerary.

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This feature is available without any additional cost to all Everbridge Travel Protector and Safety Connection customers using the Travel Data Feed, Itineraries REST APIs or Itinerary Importer.
Note that this functionality is not available for legacy connectors such as ISOS, Concur, Magnatec , or Amex GBT.

Release Date: December 14th

Related Documentation: Travel Protector User Guide

Minor Improvements to Existing Features

Product Area

Feature

Improvement

Benefit(s) to You

Incident Communications SMS Field Users can now enter an unlimited number of characters for the custom SMS field for Incident Templates and when launching Incidents.

Users can now enter an unlimited number of characters; however, during launch, the message will be truncated to deliver only the allowed number of characters via SMS.​

This allows users to now use variables that have long names as tokens in the SMS field and not have these long names pose as a restriction to the number of characters that can be entered​.

Incident Communications IPAWS Spanish characters are now supported. 

Spanish characters can now be allowed in the following IPAWS fields in the Notifications and Incidents forms: ​

  • WEA Spanish Message Optional - 90 characters​

  • WEA Spanish Message Optional - 360 characters​

The following characters are allowed - á à è é ì í ò ó ù ú Á É Í Ó Ú

Travel Protector Travel Itinerary API Support for PST and EST Time Zones for Travel Itinerary API When loading an itinerary using the Travel Itinerary REST API or the Itinerary Importer, you can now enter PST and EST time zones for Air and Train Arrival or Departure times, Hotel Check-in or Check-out times, and Car pickup or drop-off times.
Travel Protector Travel Itinerary API Removes randomness when multiple contacts are considered match candidates. 

During Contact Matching, when multiple identical contacts are potential candidates for matching, priority is not given to the Temporary Travelers contact type

Record types priority order for Contact Matching are Employee, Custom record types by alphabetical order (case insensitive), then Temporary Traveler.

Travel Protector Booking Alerts and Pre-Trip Country Reports Support XK for Kosovo country code. Kosovo country code has been adjusted to "XK" to align with RIMC​.
Publishing Options Web Widget Added more Broadcast Duration options. Custom Broadcast Duration options now include two months, three months, six months, nine months, and twelve months. 

Defects Corrected in this Release - All Products

Product Area

Feature

Defect

Case Numbers

Incident Communications Operator Confirmation The values for External ID and First Attempt Time columns overlap in the Operator Confirmation screen if the External ID contains a long text.
  • 221131551
Incident Communications Custom message - Email, Everbridge Mobile App If the content in the custom Email, Everbridge Mobile App field is deleted using the Clear All icon, then this field does not show as Required during launch.
  • 221134929
Custom Reports Notifications

System error is displayed if the date range provided for the report is incorrect.

  • 221142288
On-Call Scheduling Staffing Layer Group Manager is unable to edit the Staffing Layer of a Calendar that is created by copying an existing Calendar.
  • 221107728
On-Call Scheduling Audit Logs Audit Log records prior to August 10th display the incorrect date for modifications to Unavailability.
  • 221118611​
  • 221119461

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