Enhanced Email Status Tracking

"Not Delivered - Bounced Email" is an additional call result for email, to provide more granularity on emails that were not successfully sent. 



With this information, you can further investigate why the contact's email resulted in "bounced", and resolve so when the notification is resent or rebroadcast, it will be a successful send.

Emails might "bounce" for a variety of reasons, such as invalid email address, email address rejected, recipient mailbox in error status, remote mail system in error status, network error, security error, and so forth.

NOTE: This enhancement is expected to be available by the first week in February.

Related Documentation: In future releases of the Organization Administrator Guide and other role-based guides whose roles have permissions to send Notifications and see the Notification Details. See also definitions for all Attempt Results in the Everbridge Support Center: Call Results for Broadcast Reports.

App Menu and Link to Visual Command Center from Manager Portal

Visual Command Center (VCC) users can now access Visual Command Center from the Manager Portal. The App Menu appears along the top navigation bar of the Manager Portal when any role assigned to the current user has access to Visual Command Center. If the user does not have access to Visual Command Center, the App Menu is not displayed.



Click the App Menu and select Visual Command Center. VCC opens in a new browser window. The user's default VCC organization and role are selected. 

There is no impact to existing functions. Other Everbridge applications will be added to the App Menu in future releases.

Related Documentation: In future releases of the Organization Administrator Guide and guides for users in other roles that have access to Everbridge applications outside the Manager Portal, such as Visual Command Center.

Map - Exclude Condition Logic Change

As a user of the Map, you can no longer create a shape with only "exclude" conditions. You are prompted with messages that the "exclude" condition option has been disabled for use when deleting an "include" condition (leaving only the "exclude" condition).


Users will no longer be able to create shapes with just "exclude" conditions. See the Online Help > Universe > Understanding Shapes > Shape Library User Messages.

Event Log Report - Contact Management Improvements

The Contact Management report type now includes an audit log of when a Group or Rule is deleted from the system. Account Administrators can select the Contact Management report type in Settings > Security > Event Log Report.

An audit trail is captured whenever a user deletes any Groups or Rules from the system, which helps users troubleshoot issues that could arise from users not being able to select a previously-used Group or Rule for their Notifications/Incidents. Clients can use this information to trace how and who deleted their Group or Rule. This information can save valuable time for Administrators, hold users accountable, and can be used to practice caution when managing Groups and Rules.

There is no impact to existing processes. This feature is available at no additional cost to all customers. See the Event Log Report topic in the Online Help.

Related Documentation: Account Administrator Guide 

Filter Conditions for Empty Fields

You can search for all addresses within Contact records that have empty latitude or longitude values. Use the new conditional filter called "is empty" for Location Latitude and Location Longitude fields for Contact records in Advanced Search and Contact Rules.


The Location Latitude/Longitude "is empty" condition differs from the "Contact is Geocoded - True/False" because "Contact is Geocoded" only captures if a Contact record is geocoded or not. By having the "is empty conditon" for Location Latitude and Location Longitude fields, users can see all addresses for Contact records that are not geocoded. By getting a complete list of addresses that have no latitude/longitude value, users can investigate why those addresses were not geocoded and modify them accordingly, so notifications will be received.

NOTE: In order for this feature to be exposed, you will need to have the "And/Or" conditional filtering enabled for your Organization. Contact your Everbridge Account Manager to inquire about enabling this for your Organization free of charge.

There is no impact to existing fields. This feature is available at no additional cost to all customers. For details about geocoding, see the Online Help: Contacts > Manually Adding an Individual Contact > Geocoding.

Related Documentation: Organization Administrator Guide and other role-based guides for those who have access to Contacts > Groups.

Contact Count Column in Group Summary Report

As an Administrator who has access to the Group Summary Quick Report, you can see the Contact Count column that quickly gives you a sum of all Contacts in each group.


You can see which groups are empty so that you can manage and consolidate your groups appropriately. In addition, it helps clients know which groups do not have contacts if the client uses these groups regularly in notifications.

There is no impact to existing processes. This feature is available at no additional cost to all customers.

Related Documentation: Organization Administrator Guide and other role-based guides for those who have access to Contacts > Groups.

Display Group and Subgroup Count on Group Management Page

As an Administrator who has permissions to the Group Management page, you can quickly see a total count of Subgroups within a parent Group.


Being able to see the total count of Groups and Subgroups helps you manage your Groups more efficiently. You can consider removing empty Groups or consolidating multiple groups that have fewer contacts in them.

There is no impact to existing processes. This feature is available at no additional cost to all customers.

Related Documentation: Organization Administrator Guide and other role-based guides for those who have access to Contacts > Groups.

Turkish Site Language

Navigate all user workflows in Turkish language.


You have users who prefer to navigate your Everbridgte service in their native Turkish language to perform their required tasks.

There is no impact to existing functions. This feature is available at no additional cost to all customers.

Event Publish

Users can publish Critical Events to stakeholders to view in the Member Portal in read-only mode.

Business Example

A GSOC team might be managing the Critical Event in Manager Portal or Visual Command Center. They might have partner teams or stakeholders who are supposed to respond to tasks, reply to surveys, or simply need to know what is going on. These partners will not have permission to access the Manager Portal or Visual Command Center. Publishing the Critical Event allows the administrative team to give read-only access to the event in the Member Portal.

You have an additional means to share the event details with your stakeholders. This feature is available at no additional cost to all Everbridge Crisis Management customers. This feature is automatically enabled for your Organization, and you do not need to update any templates.

Related Documentation: Crisis Management User Guide

Event Search, Manage Filters, Download Details

From the List view of the Event Home Page, you can search for an event using keywords, save the search filters, and download the event details to a CSV file.

Business Example

When a GSOC operator needs to identify an event that has happened in the past, such as an earthquake, the user can use the Search feature and identify the events. In the meantime, the operator can save that search or use the filters using the Manage Filters capability. To review the details of all the events, the user can download the events as a CSV file.

This minimizes your time to find similar Critical Events containing the desired keyword and download the events in CSV format. This feature is available at no additional cost to all Everbridge Crisis Management customers. This feature is automatically enabled for your Organization, and you do not need to update any templates.

Related Documentation: Crisis Management User Guide

Centralized Task and Note Documents

You can view the documents or images in the Task and Note Documents, which is the centralized document depository.

Business Example

When a field employee has submitted documents via the Task Comments or Notes, the administrator must go to the Task Comments to trace the documents. This feature centralizes all the document uploads into one place for easier access.

You can easily find any documents that have been uploaded from Task and Note Documents. This feature is available at no additional cost to all Everbridge Crisis Management customers.

Related Documentation: Crisis Management User Guide